Get email notifications whenever Drip creates, updates or resolves an incident.
Visit our support site.
All Systems Operational
REST and JavaScript APIs
Operational
User Interface
Operational
Email Sending
Operational
New People Adds
Operational
Workflows and Rules
Operational
Support Systems
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2020
No incidents reported today.
Dec 1, 2020
No incidents reported.
Nov 30, 2020
No incidents reported.
Nov 29, 2020
No incidents reported.
Nov 28, 2020
No incidents reported.
Nov 27, 2020
No incidents reported.
Nov 26, 2020
Resolved -
We are happy to say all functions are working as normal and data is fully up to date within the app. Thank you again one last time for your patience during these issues.
If you are still seeing any issues from the past day, please reach out to our Support Team via support@drip.com and we'll be happy to assist.
Nov 26, 06:24 CST
If you are still seeing any issues from the past day, please reach out to our Support Team via support@drip.com and we'll be happy to assist.
Nov 26, 06:24 CST
Monitoring -
We are happy to report that we are seeing all services are back online. We are still seeing delays due to the large backlog of data from the outage, but will push that data through as quickly as we can. We will post another update once everything is fully caught up. Thank you so much for your patience while we got things running again.
Nov 26, 01:08 CST
Nov 26, 01:08 CST
Update -
We are processing data for our backlogged open and click data more quickly and should see that updating in app now. We are still seeing issues with other impacted portions of the app due to the outage, and hope to have more information on this soon as we are staring to see updates about this outage turning the corner. Thank you again for patience.
Nov 25, 20:38 CST
Nov 25, 20:38 CST
Update -
We are continuing to work through backlog of clicks and open data, but have no further updates at this time. We'll be back with an more information as we have it for you.
Nov 25, 19:32 CST
Nov 25, 19:32 CST
Update -
We are starting to process our backlog of delivery analytics data (clicks and opens) and hope to have more data flowing through soon. We will keep this page up to date as we get more info about this ongoing outage.
Nov 25, 18:26 CST
Nov 25, 18:26 CST
Update -
We do not have any new updates at this time, and our team is still working to mitigate this outage. Please reach out to support at support@drip.com with any questions while we work through this. Thank you for sticking with us.
Nov 25, 17:25 CST
Nov 25, 17:25 CST
Update -
There are no changes to report for the moment, but we're continuing our work toward a resolution. We will update you again here soon.
Nov 25, 16:20 CST
Nov 25, 16:20 CST
Update -
Our team is still working to resolve these issues from the ongoing service outage. We will provide additional updates hourly unless we have news before that time.
Nov 25, 15:20 CST
Nov 25, 15:20 CST
Identified -
We are still seeing delays with events, confirmation emails, and segmentation updates due to the ongoing service disruption with Amazon Web Services. This also is causing API calls to intermittently fail.
Our processing of automations, including automation emails, are similarly delayed. As of right now, we expect the events included in automations, triggers, delays, emails, goals, etc to run in chronological order once this disruption is over
Our support team is reachable via support@drip.com for any questions, concerns, or help if needed. Thank you for your ongoing patience while we work through these issues.
Nov 25, 14:18 CST
Our processing of automations, including automation emails, are similarly delayed. As of right now, we expect the events included in automations, triggers, delays, emails, goals, etc to run in chronological order once this disruption is over
Our support team is reachable via support@drip.com for any questions, concerns, or help if needed. Thank you for your ongoing patience while we work through these issues.
Nov 25, 14:18 CST
Investigating -
We are currently seeing delays with events, automation emails, confirmation emails, and segmentation updates due to the ongoing service disruption with Amazon Web Services. This may also cause API calls to intermittently fail.
Broadcast emails and campaign emails are sending normally, but segmentation (such as resend to un-open criteria) may not be fully up to date. This may mean that more people than intended may get a broadcast resend email in some cases.
Events will be queued once this disruption is resolved, and we are working on restoring service as quickly as possible via alternative hosting. Please continue to reach out to us at support@drip.com if you see any other issues, and we will post updates as soon as we have them.
Nov 25, 13:15 CST
Broadcast emails and campaign emails are sending normally, but segmentation (such as resend to un-open criteria) may not be fully up to date. This may mean that more people than intended may get a broadcast resend email in some cases.
Events will be queued once this disruption is resolved, and we are working on restoring service as quickly as possible via alternative hosting. Please continue to reach out to us at support@drip.com if you see any other issues, and we will post updates as soon as we have them.
Nov 25, 13:15 CST
Update -
We are happy to report that the recently deployed fix has resolved the issue with links in emails leading to error pages. We are seeing event delays due to the ongoing service disruption, and will continue to post updates as we work through them. Please get in contact with our Support Team over at support@drip.com if you are still seeing issues, and thank you again for your patience while we make these adjustments.
Nov 25, 11:43 CST
Nov 25, 11:43 CST
Update -
Our team has identified some additional fixes that we are working on putting in place shortly to help alleviate some of the issues we are seeing with clicks and pages loading. Our Support Team over at support@drip.com is ready to answer any questions that you may have while we continue to make these changes. Thanks for sticking with us through this.
Nov 25, 11:18 CST
Nov 25, 11:18 CST
Identified -
We've deployed an updated that has improved links and clicks loading successfully, though we are still seeing some failures come through. Our team will continue to work on additional fixes during this service disruption, and any updates will be posted immediately. Please continue to reach out to our Support Team with any additional questions via support@drip.com.
Nov 25, 10:41 CST
Nov 25, 10:41 CST
Update -
We are continuing to work on ways to mitigate this issue impacting links and pages loading properly. While we will continue to provide updates here as we make progress, do not hesitate to contact us at support@drip.com if you have any questions. We are working to get this issue resolved as quickly as we can.
Nov 25, 09:49 CST
Nov 25, 09:49 CST
Investigating -
A key service provider is currently experiencing issues which is directly impacting Drip. We are getting reports of pages not loading and links within emails timing out. Our team is investigating these issues and we will post an update once we have more information available.
Nov 25, 09:11 CST
Nov 25, 09:11 CST
Nov 25, 2020
Nov 24, 2020
No incidents reported.
Nov 23, 2020
No incidents reported.
Nov 22, 2020
Resolved -
We are pleased to report that expected processing times for events have been restored. Thank you for your patience as we worked to resolve this issue.
Nov 22, 15:45 CST
Nov 22, 15:45 CST
Investigating -
We are currently experiencing delays in event processing. Our teams are actively working to investigate this issue and we will be back here with an update as soon as possible. We apologize for any inconvenience this may be causing.
Nov 22, 15:17 CST
Nov 22, 15:17 CST
Nov 21, 2020
Resolved -
We are happy to report that expected processing times have been restored for all events. We sincerely apologize for any inconveniences this issue may have caused. If you have any questions or concerns, please reach out to our support team via the in-app support widget in Drip. Thank you again for your patience.
Nov 21, 00:48 CST
Nov 21, 00:48 CST
Update -
Things are trending in the right direction, and our teams are continuing their work toward a full resolution. We'll report back soon.
Nov 21, 00:10 CST
Nov 21, 00:10 CST
Monitoring -
We’re seeing signs of improvement, but we’re not out of the woods yet. Thank you for your continued patience.
Nov 20, 23:11 CST
Nov 20, 23:11 CST
Update -
There are no changes to report as of yet, but we're continuing our work toward a resolution. We will update you again here soon.
Nov 20, 22:09 CST
Nov 20, 22:09 CST
Update -
Our work to resolve this issue is still ongoing. We will provide another update soon.
Nov 20, 21:02 CST
Nov 20, 21:02 CST
Update -
While we do not have new information to share at this time, we'll be back with an update as soon as we do. Thank you for your patience.
Nov 20, 19:33 CST
Nov 20, 19:33 CST
Update -
We appreciate you sticking with us. No additional news to share at this stage, but we are focused on getting this issue resolved as quickly as possible.
Nov 20, 18:35 CST
Nov 20, 18:35 CST
Update -
Thank you for your continued patience. Our teams are hard at work on a fix for this issue. We will be back here with an update shortly.
Nov 20, 17:41 CST
Nov 20, 17:41 CST
Update -
We are continuing to work on a fix for the issue. Thank you for sticking with us.
Nov 20, 16:59 CST
Nov 20, 16:59 CST
Identified -
We are currently experiencing a delay processing some events in our system. Our team has found the cause of the issue and they are working diligently to restore expected processing time for these events. We apologize for any inconvenience this may be causing and we will be back here with an update shortly. Thank you for your patience.
Nov 20, 16:20 CST
Nov 20, 16:20 CST
Nov 20, 2020
Nov 19, 2020
No incidents reported.
Nov 18, 2020
No incidents reported.