We're pleased to report that services have returned to normal and events and segments are updating as expected. A small number of events failed to process which we will retry automatically within the next 24 hours. If you notice discrepancies within your account, please reach out to support via support@drip.com so we can more thoroughly investigate. Thank you for bearing with us through this situation.
Posted Jul 26, 2020 - 07:01 CDT
Update
We are still seeing delays with both event processing and segmentation while working through our backlog of events. Our team is continuing to monitor this situation and are working to bring these delays back to normal. If you experience any other issues within Drip, please reach out to our support team via support@drip.com.
Posted Jul 26, 2020 - 06:12 CDT
Update
Thanks to the fix we've implemented, we are seeing better performance for events and segmentation within Drip, but there are still delays due to a large backlog. Our team is continuing to monitor our systems while we catch up.
Thank you once again for sticking with us through this issue, and we hope to have this resolved soon.
Posted Jul 26, 2020 - 05:12 CDT
Update
We've deployed an update which has improved our event processing and segmentation load times. We are continuing to monitor this deploy and will keep posting updates until all functions within Drip have returned to normal. Thank you for your patience while we work through these delays.
Posted Jul 26, 2020 - 04:18 CDT
Update
We have identified the problem that is causing the slowness with events and segments processing within Drip. Our team is working on deploying a fix for this, and we will continue to post updates here as we have them. Thank you for your continued patience.
Posted Jul 26, 2020 - 03:15 CDT
Update
We are still seeing error's occurring when processing events and loading segments within Drip and have no further updates for the moment. As soon as we have more news on the upcoming fix our team is working on, we will post an update here. Thank you for your continued patience.
Posted Jul 26, 2020 - 02:14 CDT
Update
We are happy to report that we are seeing improvements to events and segments processing properly, but we are still seeing some errors occur. Our team is still investigating the root cause of these discrepancies so we'll continue to post updates hourly until this is fully resolved. Thank you once again for bearing with us while we sort through these issues.
Posted Jul 26, 2020 - 01:13 CDT
Update
We don't have any new information to share at this time, but this is the top priority for our team. Given the time of day, we will move to updating this page hourly unless we have some more urgent news to report. We deeply appreciate you sticking with us while we work towards a resolution.
Posted Jul 26, 2020 - 00:15 CDT
Update
We are continuing to investigate issues with segmentation but don't have any further information to share at this time. Our team is working hard to find the root of this issue and we will keep you up to date as our progress continues. Please feel free to reach out to our support team at support@drip.com if you notice any other issues and we'll be happy to help you as soon as we can.
Posted Jul 25, 2020 - 23:42 CDT
Update
Our maintenance period has ended, but we are seeing some disruptions with segmenting inside of Drip. Our team is currently investigating this issue and we will post updates as we have more information. Thank you for your patience while we work through this.
Posted Jul 25, 2020 - 23:10 CDT
Verifying
We are back up and we are verifying all systems are working normally.
Posted Jul 25, 2020 - 22:25 CDT
Update
Our team is wrapping up the maintenance, but will be completing later than planned. We will update as restore all services.
Posted Jul 25, 2020 - 21:32 CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 25, 2020 - 20:00 CDT
Scheduled
We will be performing scheduled maintenance on Saturday, July 25th between 8:00 PM and 9:30 PM CST.
During this time there will be an interruption of Drip services, including API access and access to the application itself. Any emails scheduled to send during the maintenance and events triggering automations will be queued and delivered or processed when the maintenance is complete.
Periodic maintenance like this is necessary to improve the performance of our service, but we understand the impact it has on your business. We do our best to keep these interruptions to a minimum and appreciate your understanding as we continue to grow together.
Posted Jul 24, 2020 - 10:00 CDT
This scheduled maintenance affected: REST and JavaScript APIs, User Interface, Email Sending, New People Adds, Workflows and Rules, and Support Systems.